WORK HISTORY
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Product Director, Deck Commerce
St. Louis, MO
June 2022 - Present
In less than three years, has delivered ten major product releases with more than 150 epics and 750 bug fixes.
Leading a team of business analysts / product owners, UX/UI designer and tech writer to create product value for our clients, their end customers and our business.
Created and continuously improving an internal product management process for generating, collecting, assessing, defining, prioritizing and delivering value. Delivers quarterly product and monthly support releases.
Building the best cloud-based, API-driven, user-configurable omnichannel/omnifulfillment order management system that can handle all retailer needs -- BOPIS, BORTS, integration with current storefront platforms, ERPs and any partner plugins -- and that gets them up and running in days, not months. DTC retailers gain lower costs through automation, improve shopper experiences and grow revenues.
Application Product Manager, Palco
Little Rock, AR
February 2022 - May 2022
Led strategic development for three self-directed Medicaid core customer- and internal-facing applications related to onboarding program participants, case/financial management services and timesheet submissions.
Owned the product management strategic prioritization, roadmap, backlog refinement and product ownership function in the Agile scrum process. Hired product owner and managed financial systems business analyst.
Wrote several epics including usability designs to shift from an internal application suite to an industry-leading external-facing platform for state Medicaid and Managed Care Organization program managers.
This short-stint was a lesson in culture and leadership style mismatch.
Product & Marketing Director, Chromatic Technologies, Inc.
Colorado Springs, CO
October 2013 - February 2022
Functional Product Manager, Product Development Manager, Business Development Manager, Marketing Manager.
Launched new products, categories and markets. Manages large projects and strategic initiatives.
Created, owned and documented the CTI stage-gate product development process, a cornerstone of the company’s ISO 9001 certification.
Tracked and balanced weekly product development backlog, resource allocation and actions against stage gate process checklists.
Led marketing: Website, SEO, email and lead generation.
Success sample: Launched multimillion revenue photochromic ink product line with Molson-Coors and Pepsico/Frito-Lay, plus solvent photochromic / glow-in-the-dark with major CPG brands like The Hershey Company.
New Initiatives Leader, Current USA / Taylor Corporation
Colorado Springs, CO
August 2006 - October 2013
Functional Product Owner, Product Development Manager, Business Development Manager, Operations Innovation Manager, Business Analyst, Inventory Manager, Program Manager.
Member of turnaround leadership team, taking the company from a $13 million loss to nearly break-even in three years.
Supervised inventory/purchasing team, project manager, business analyst. As Product Owner, participated in daily Scrums.
Success sample: Purchased, installed, developed workflow and oversaw operations of high-utilization HP Indigo printing workcell, slashing inventory 40% in 18 months ($1.8 million) and eliminating high depreciation printing presses. LEAN value-stream mapping and redesign employed.
Opportunity Development Director, Everglades Direct / Taylor Corp
Sunrise, FL
April 2001 - August 2006
Functional Software and Tech Support Team Manager, Business Development Manager, Requirements Writer, Program Manager.
Led software development and tech support teams to design and launch G.Neil Time Clock, Employee Handbook and OSHA 300 desktop software, as well Employee Records and Attendance titles.
Oversaw HR Assessments SAAS product line and product manager (a licensed psychologist), as well as customer research.
Success sample: Launched and operated ECS Labor Law poster internal low-end disruptor internal startup brand: $2 million revenue first year.
Customer Innovation Manager, Alamo Rent a Car
Ft. Lauderdale, FL
March 1998 - January 2001
Functional Product Development Manager, Project Manager
Colead QuickRent project, the first online, expedited car rental process and rental counter bypass solution.
Created and implemented key elements of Alamo’s national facility redesign: customer “go guides;” a two-story indoor/outdoor playground; and oversized reprogrammable luggage lockers.
Drove research for in-car telematics for navigation, mobile mayday, automated rental transactions and vehicle tracking; fostered relationship with General Motors’ OnStar.
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