WORK HISTORY

Application Product Manager, Palco
Little Rock, Arkansas

February 2022 - May 2022

  • Led strategic development for three self-directed Medicaid core customer- and internal-facing applications related to onboarding program participants, case/financial management services and timesheet submissions.

  • Owned the product management strategic prioritization, roadmap, backlog refinement and product ownership function in the Agile scrum process. Hired product owner and managed financial systems business analyst.

  • Wrote several epics including usability designs to shift from an internal application suite to an industry-leading external-facing platform for state Medicaid and Managed Care Organization program managers.

Product & Marketing Director, Chromatic Technologies, Inc.
Colorado Springs, CO

October 2013 - February 2022

  • Functional Product Manager, Product Development Manager, Business Development Manager, Marketing Manager.

  • Launched new products, categories and markets. Manages large projects and strategic initiatives.

  • Created, owned and documented the CTI stage-gate product development process, a cornerstone of the company’s ISO 9001 certification.

  • Tracked and balanced weekly product development backlog, resource allocation and actions against stage gate process checklists.

  • Led marketing: Website, SEO, email and lead generation.

  • Success sample: Launched multimillion revenue photochromic ink product line with Molson-Coors and Pepsico/Frito-Lay, plus solvent photochromic / glow-in-the-dark with major CPG brands like The Hershey Company.

New Initiatives Leader, Current USA / Taylor Corporation
Colorado Springs, CO

August 2006 - October 2013

  • Functional Product Owner, Product Development Manager, Business Development Manager, Operations Innovation Manager, Business Analyst, Inventory Manager, Program Manager.

  • Member of turnaround leadership team, taking the company from a $13 million loss to nearly break-even in three years.

  • Supervised inventory/purchasing team, project manager, business analyst. As Product Owner, participated in daily Scrums.

  • Success sample: Purchased, installed, developed workflow and oversaw operations of high-utilization HP Indigo printing workcell, slashing inventory 40% in 18 months ($1.8 million) and eliminating high depreciation printing presses. LEAN value-stream mapping and redesign employed.

Opportunity Development Director, Everglades Direct / Taylor Corp
Sunrise, FL

April 2001 - August 2006

  • Functional Software and Tech Support Team Manager, Business Development Manager, Requirements Writer, Program Manager.

  • Led software development and tech support teams to design and launch G.Neil Time Clock, Employee Handbook and OSHA 300 desktop software, as well Employee Records and Attendance titles.

  • Oversaw HR Assessments SAAS product line and product manager (a licensed psychologist), as well as customer research.

  • Success sample: Launched and operated ECS Labor Law poster internal low-end disruptor internal startup brand: $2 million revenue first year.

Customer Innovation Manager, Alamo Rent a Car
Ft. Lauderdale, FL

March 1998 - January 2001

  • Functional Product Development Manager, Project Manager

  • Colead QuickRent project, the first online, expedited car rental process and rental counter bypass solution.

  • Created and implemented key elements of Alamo’s national facility redesign: customer “go guides;” a two-story indoor/outdoor playground; and oversized reprogrammable luggage lockers.

  • Drove research for in-car telematics for navigation, mobile mayday, automated rental transactions and vehicle tracking; fostered relationship with General Motors’ OnStar.